Frequently Asked Questions

Soft washing is a low-pressure cleaning method that safely removes dirt, mould, moss, and algae from exterior surfaces using biodegradable solutions. It’s gentler than water blasting and ideal for painted surfaces, cladding, and more.

Water blasting (high-pressure cleaning) can damage paint, timber, and delicate surfaces. Soft washing uses low pressure and specially formulated cleaning agents to clean effectively without causing damage - especially important for residential properties.

We recommend washing your house every 12 to 18 months. This keeps the exterior free from mould, grime, and pollutants, and helps protect your paint and cladding from long-term damage.

Yes! Our soft wash process is safe for all common building materials, including weatherboard, brick, stucco, Coloursteel, HardiPlank, and painted surfaces. We adjust pressure and treatment based on the surface type.

We clean a wide range of exterior surfaces, including:

• House exteriors (walls, cladding, soffits, fascias)

• Roofs (metal, tile, Colorsteel)

  Gutters and downpipes

• Decks, fences, and pergolas

• Driveways, paths, and patios

• Concrete and hard surfaces

Yes! We have the equipment and experience to clean multi-storey homes, apartment complexes, and commercial buildings safely and efficiently.

Not necessarily. As long as we have access to the areas being cleaned and access to water, you don’t need to be home. We’ll keep you informed throughout the process and can send before-and-after photos.

Yes! We use eco-friendly, biodegradable cleaning solutions that are safe for use around pets, children, and gardens. We also pre-wet and rinse nearby plants to protect them during cleaning.

Absolutely. We offer long-acting roof treatments that kill and remove moss, mould, and lichen over time. This helps extend the life of your roof and prevent leaks or damage.

Pricing varies based on the size of your home, the type of surfaces, and the level of build-up. We offer free, no-obligation quotes and competitive pricing for both one-off and regular maintenance cleans.

Yes! Our team is fully trained, experienced, and insured for your peace of mind. We follow all safety protocols and use professional-grade equipment.

TLC Softwash proudly services:
📍 Auckland
📍 Christchurch
📍 Hawke’s Bay

If you're unsure whether we cover your area, just get in touch — we're happy to help!

Easy! You can:
📲 Message us on Facebook
📞 Call us directly
📧 Send us an email
💬 Or fill out the contact form on our website

We'll get back to you with a free quote and available booking dates.